What Words Convey: The Potential for Patient Narratives to Inform Quality Improvement
Apr 2, 2019
This article explores the potential of systematically elicited narratives about experiences with outpatient care to enrich quality improvement.
Content analysis may involve anything from a small number of documents to large datasets pulled from social media. Researchers may use computational linguistics to analyze the content, or conduct a thematic analysis.
The following research was conducted by a range of RAND divisions, programs, and centers using these methods.